A lot of thought and care go into each product before the Roots name and logo can go on it. We have prepared this document to give you a better understanding of how and where we make our merchandise.

Q: Where are Roots products made?
Roots manufactures its products in Canada, (at our own state-of-the-art factory in Toronto) the United States, South Asia, Asia and South America. Whether in Canada or abroad, we only work with reputable suppliers who adhere to the Roots Workplace Code of Conduct.

Q: How is it decided where Roots makes its products?
We search Canada and the rest of the globe for the finest raw materials and facilities as part of our production process. In some cases, it’s no longer feasible to make certain products in Canada. Sometimes, it’s not even technically possible to make certain items of a comparable quality in North America. Globalization has shifted a lot of the raw material, machinery, labour force and technology needed to make quality products to other parts of the world.

Q: Does the fact that Roots makes some products overseas lessen our Canadian identity?
No. Roots is a proudly Canadian company, based in Toronto where it was founded in 1973. We take great pride in the strong link between Roots and Canada. We are thankful for the support Canadians have long demonstrated for Roots. The values, beauty and diversity of Canada have always been a major source of inspiration for Roots. We take pride in our Canadian heritage and identity.

We employ nearly 2,000 people directly in Canada and contribute to the employment of thousands more through our work with suppliers in Canada.

Roots is a major supporter of Canada, both on the national level and on the global stage.

Q: Does Roots use so-called “sweatshops” to make its products?
No. We are committed to ethical business practices including in all aspects of our manufacturing process. As such, we require that working conditions meet our stringent health, safety and labor standards. We insist that the rights, dignity and well being of all workers making Roots products be respected.

Roots suppliers, both in Canada and abroad, operate according to the Roots Workplace Code of Conduct that sets forth the minimum conditions we will accept from suppliers in compliance with industry standards.

Q: How do we make sure our suppliers respect the Workplace Code of Conduct?
At our own request, an independent third-party organization, which monitors labour and safety conditions worldwide, helps ensure that Roots products are made in factories consistent with our Code of Conduct.

Q: Is this issue important to Roots?
Very much so. We consider good labour practices not only the right thing to do on the moral level and true to our core values but also our responsibility as a successful company.

Q: Are environmental factors a consideration in choosing a supplier?
Yes. As a company long committed to helping the environment, sustainability is an important criterion for Roots in our choice of suppliers. We strongly favour those who strive to minimize their environmental impact in their manufacturing process. We also instruct all suppliers to avoid excessive, wasteful packaging when shipping our products.

Q: Who can I ask for more information?
Please contact us for more information. You can also contact Robert Sarner, Director of Communication and Public Affairs, at the Roots main office at 416-781-3574 or rsarner@roots.com